Replacement Policy

PostMart does not offer change-of-mind returns. Every product is verified at source by its association and inspected before dispatch. In place of returns, we operate a replacement policy for the situations that are genuinely not your fault.

Covered — replacement at no cost to you

• Damaged in transit. Share an unboxing video within 24 hours of delivery. A replacement is dispatched after verification; the damaged shipment is claimed under India Post insurance.
• Wrong item delivered. The seller dispatches the correct item at the seller’s cost.
• Verification failure. If the QR trail on your parcel does not verify, you receive a full refund and the seller is flagged for audit. This is our counterfeit guarantee.

Not covered

• Change of mind after delivery.
• Natural variation in handmade and farm products (colour, weave, size of produce) consistent with the listing.
• Refusal of a Cash-on-Delivery parcel at the door without an unboxing record.

How to raise a claim

• Within 24 hours of delivery, write to support@postmart.in with your order ID and the unboxing video.
• Claims are acknowledged within 48 hours and resolved within 7 working days.

Food, consumables and personal-use items follow the same policy as the broader Indian grocery and food industry: no change-of-mind returns, full protection against transit damage and misdelivery.